Improve the Customer Experience

The P&C insurance industry is undergoing a time of unprecedented change and transformation. A wide range of forces are leading to a real-time, connected world. Technologies such as the Internet of Things, autonomous vehicles, AI and many others have huge implications for insurers. Changing demographics, regulations, customer demands and other external market forces also matter greatly to the industry.

During this webinar recording our guest speaker, Mark Breading, a Partner at Strategy Meets Action, addressed the following important questions:

  • How can insurers capitalize on these changes and prosper in the new digital era?
  • How are customer communications changing... and how are they likely to change in the future?
  • And finally, what strategies and plans should insurers create to enable the flexibility that will be required to adapt and respond to the industry’s new opportunities and challenges?

GMC Software also addressed the importance of a solution that enables you to produce highly personalized, regulatory compliant communications on-demand, or interactively across all channels.

Speaker Information

Mark Breading

Strategy Meets Action

Andy Hellard
Product Marketing Manager

GMC Software